Our 100% Risk-Free Transit Guarantee for Authentic Pottery & Cookware
Transit Breakage Guarantee
If your red clay pot, kadai, or terracotta cookware arrives damaged or broken during transit, do not worry! We will ship a brand-new replacement immediately at zero extra cost.
1. How to Claim a Broken Item Replacement
Please inspect the package upon arrival. If the earthenware item is cracked or broken, take 2 clear photographs of the damaged product and outer box.
Send the photos along with your Order ID to our customer WhatsApp at +91 95443 74200 or email info@culttra.com within 48 hours of delivery.
Our support team will verify the transit damage and arrange an immediate replacement dispatch without asking you to return the broken pottery pieces.
2. 7-Day Return Window (Unused Items)
If you change your mind about an unused, unseasoned cookware item, you may request a return within 7 days of delivery.
Items must be unused, unwashed, and in their original packaging.
Used or seasoned clay pots cannot be returned for hygiene and food safety reasons.
Once inspected at our studio, refunds are credited back to your original payment method within 5-7 working days.
